refund policy

At Kooval.in, we aim to deliver high-quality, problem-solving products that meet your expectations. If something isn’t right, we’re here to help. Please read our Return & Refund Policy carefully to understand how returns, replacements, and refunds work.

1. Eligibility for Returns

You may request a return or replacement if:

The product is damaged, defective, or incorrect upon delivery
The item is unused and in its original packaging
The return request is made within 24 hours of delivery

To initiate a return, email us at support@kooval.in with:

Your Order ID
Clear photos/videos of the product
A brief description of the issue

2. Non-Returnable Items

The following items are not eligible for return:

Used or damaged products (not caused during shipping)
Items without original packaging
Products marked as Final Sale
Personal care or hygiene-related products (if opened)

3. Return Process

Email us with required details.
Our team will review your request within 24–48 working hours.
If approved, we will arrange a pickup or provide return instructions.
After receiving and inspecting the product, we will proceed with replacement or refund.

4. Refund Policy

Once your return is approved and verified:

Refunds will be processed to the original payment method within 5–7 business days.
In case of Cash on Delivery (COD) orders, refunds will be processed via bank transfer or UPI after collecting your details.
Processing time may vary depending on your bank or payment provider.

5. Replacement Policy

If you prefer a replacement instead of a refund:

We will ship the replacement after the original product is received and inspected.
Replacement is subject to product availability.
If the product is out of stock, a full refund will be issued.

6. Late or Missing Refunds

If you haven’t received your refund:

Check your bank account again
Contact your bank or payment provider
If the issue persists, email us at support@kooval.in

7. Cancellation Policy

Orders can be cancelled before they are shipped.
Once shipped, cancellations are not possible.
Refunds for cancelled prepaid orders will be processed within 5–7 business days.

8. Important Notes

Kooval.in reserves the right to refuse returns that do not meet our policy conditions.
Refunds and replacements are provided at our sole discretion after verification.
Shipping charges (if any) are non-refundable unless the return is due to our error.